Ph1 Privacy Policy — Malaysia Player Personal Data Protection

Ph1 collects several categories of personal information from you for the purposes described in this policy. This data collection is necessary to enable us to provide you with a safe, efficient, and personalized service.

Information you provide directly:

• Full name, date of birth, gender, and personal identity information
• Email address, phone number, and residential address
• Bank account or digital wallet details for deposit and withdrawal purposes
• Identity documents such as MyKad or passport during the KYC process
• Game preferences and account settings you configure yourself

Information collected automatically:

• IP address, browser type, and device operating system
• Session log data including login times, logout times, and in-platform activity
• Transaction history for deposits, withdrawals, and wagering
• Cookies and similar tracking technology data to enhance the user experience
• Mobile device information including device ID and app version when using the ph1 app

Every piece of information we collect is used for a clear and lawful purpose. ph1 does not use your data for undisclosed purposes without first obtaining your consent.

Ph1 does not sell or transfer your personal data to external parties for their own commercial purposes. However, in the course of platform operations, we may need to share your information with certain parties under strictly controlled conditions.

• Payment providers: Information that must be shared with payment processors, banks, or digital wallet providers to enable transactions to be completed securely.
• Game providers: Minimum technical data required by third-party game developers to ensure games function correctly on the ph1 platform.
• Regulatory bodies & law enforcement: ph1 will disclose information when required by court order, licensing regulatory bodies, or legitimate law enforcement agencies.
• Technical service providers: Cloud infrastructure, analytics, and cybersecurity providers that help ph1 run the platform — all subject to strict confidentiality agreements.

Ph1 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Helps us understand how players use the platform — which pages are most popular, how long sessions last, and where users encounter technical issues.
• Functional cookies: Remembering your preferences such as language choice, display settings, and login details for your convenience.
• Marketing cookies: Used to display relevant promotions to you — only activated with your consent.

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the ph1 platform.

Ph1 retains your personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by applicable laws and regulatory obligations.

• Active account data is retained for as long as your account remains active on the ph1 platform.
• After account closure, transaction data and financial records are retained for a minimum of 5 years for anti-money laundering (AML) legal compliance purposes.
• Customer support communication logs are retained for 3 years for reference and dispute resolution purposes.
• Cookie data expires according to type — session cookies expire when you close your browser, while persistent cookies have varying expiry periods depending on their function.

When data is no longer required, ph1 will securely delete or anonymise it in a way that ensures it cannot be recovered or identified.

Under applicable data protection laws, you have several important rights regarding your personal data held by ph1. ph1 is committed to respecting and facilitating the exercise of these rights.

Ph1 invests heavily in cybersecurity infrastructure to keep your data protected from unauthorized access, loss, or misuse at all times. The following are some of the security layers we have in place:

• 256-bit SSL/TLS Encryption — all communications between you and the ph1 platform are fully encrypted.
• Two-factor authentication (2FA) — available for all accounts as an added layer of protection during login.
• Real-time threat monitoring — ph1's AI system monitors suspicious activity around the clock and will take immediate action if anything is detected.
• Regular security audits — ph1 conducts regular penetration testing and security audits by independent experts.
• Strict internal access controls — only staff who genuinely need access have access to player personal data, and all access is logged and audited.
• Secure data backup — data is regularly backed up to separate secure locations to ensure service continuity.

The ph1 platform is strictly for individuals aged 18 and above. ph1 does not knowingly collect or process personal data from minors. If we discover that we have collected information from someone under the age of 18, we will immediately delete that information and close the account in question.

The ph1 platform may contain links or integrations to third-party game provider platforms. Once you leave the ph1 platform and access another website or application, the ph1 Privacy Policy no longer applies. ph1 is not responsible for the privacy practices of external platforms and encourages you to read their respective privacy policies before sharing any personal information.